With your Space open, click the home icon and select Upgrade Space. Your dashboard opens. Select the plan that fits your needs and provide your event details in the Calculate Cost window. Read more about reservations in our help center (link opens in new tab).
You can easily manage your reservation or subscription from the Space dashboard. Just click the home icon in the top right of your Space, and select Manage Plan. Click Manage to edit the reservation details or click Cancel to remove the reservation or subscription. Read more about Reservations and Space Management in our help center (link opens in new tab).
When you host users in your free Space, your Space is on the same server as other free Spaces. If you have more than 25 users in your free Space, your Space's performance (and likely the performance of other free Spaces) will be affected.
This is why it's best to choose a premium plan for a special event or long-term use: You will have allocated server resources dedicated to your Space. With a reservation or subscription, you also have access to additional moderation settings, such as the ability to disable chat or screen sharing. Read other Common Pricing Questions in our help center (link opens in new tab).
Gather is great for both short-term and long-term use—the main difference between daily and monthly subscriptions is the cost-effectiveness. You can make your Space available for a short-term or one-time event, with a one-and-done payment. However, for long-term or ongoing use, the monthly subscription plan will offer you the most savings while providing automated monthly payments. Read more about Common Pricing Questions in our help center (link opens in new tab).
When creating a Space or making a reservation, consider how many people will use the Space at the same time. Your Space capacity is the maximum number of people you expect to be in the Space at the same time. Read about Reservations and Space Questions in our help center (link opens in new tab).
If you end up having more users than expected during your reservation, you can increase your Space capacity (link opens in new tab) in your dashboard. If you do not increase the Space's capacity, your users may experience performance issues, especially with audio and video.
Yes, you can create as many reservations in your Space as you need! If you have a monthly subscription and want to host a special event with more than the usual number of users, we recommend booking a separate reservation for that event.
For example, you could host a holiday party in your office, where you plan on 200 attendees, instead of the usual 100 staff. Or, during a conference, you could reserve a special time for the keynote speech, where all users will attend, as opposed to break-out sessions.
When your reservation ends, you have roughly 15 minutes until resources are re-allocated. This means that a paid event moves back to the free server if you do not have an ongoing subscription. If your event is in a Space with an ongoing reservation or subscription, resources will be reallocated 15 minutes after the event is complete, returning your server resources to its regular allotted amount.
Your Space exists until you manually delete it. If you'd like to re-use the same Space for a future event, you can make another event reservation in your Dashboard. Read about Reservations and Space Questions in our help center (link opens in new tab).
Of course! You’ll just need to connect multiple Spaces to accommodate the max number of users you expect (each Space has a max limit of 500, so for an event with 20,000 attendees, you’d need 40 Spaces to accommodate everyone. Confused? Read more in our Connecting Spaces article (link opens in new tab) in the help center or work with an experienced Service Partner to make your event a success.