When you access the Site or Services, you trust us with certain information. We are committed to keeping that trust, and that starts with helping you to understand our privacy practices. We collect several different types of information for various purposes, but mainly to provide the Services and improve our Services for the benefit of our customers.
The following sections describe policies and practices specific to each of Gather’s services. We have two services: the "Mapmaker" (at https://gather.town/mapmaker) and the "Gather App" (all other parts of our website).
The Gather “App” is the Gather platform itself – an application for a customized virtual space that is accessed via web browser. Here are some highlights of our privacy practices on the Gather App:
Gather does not store or view user audio or video, which are encrypted in transit (similar to Google Meet).
Gather stores chat messages on our server by default, but the host of a space can turn off this function and store chats locally (with this option, chat messages will not persist for future sessions)
Gather stores documents and images, where they are encrypted at rest in cloud storage
Gather stores an App user’s email address, the date and time that user created an account to access the App, and the last time a user logged in to the App
Gather stores metadata about virtual spaces in the Gather App, including which map that space was created with, the unique URL for that space, a salted hash of the space password (if one exists), which user created that space and which users are authorized to moderate it, and the list of emails and names in the guestlist associated with that space (if any)
If you provide feedback via the feedback form on the App, we store your message, along with your name and email, if you provide them, which are used only to respond to your feedback.
We use Google Analytics to count and log the number of unique visitors on each page of our websites and to understand where that traffic is coming from. Both of these help inform our writing and decision-making so we can provide this service to you.
If you'd like to disable Google Analytics on "gather.town" and all its subdomains, just click here:
The MapMaker tool is necessary for users to create or customize a virtual space that is the backbone of the App. Here are some highlights of our privacy practices on the MapMaker Tool.
Gather stores everything you upload to MapMaker, including without limitation background images and other user assets. Everything uploaded is encrypted at rest in cloud storage.
Gather stores metadata about the map for any virtual space, like what squares are impassable, where the spawn points are, and who owns the map.
Gather does not share maps with other users without your explicit consent, although you may share it yourself by, for example, inviting a user to the virtual space.
The following sections apply to all of Gather's services
Information We Collect and How We Use It
Types of Personal Data we collect includes:
First name and last name
The nickname or other information you might provide in connection with an avatar
Usage, location and cookie data
If you use the Services to make payments of any kind, or to set up the capability to make payments, you may provide us (or our third-party payment processors) additional Personal Data including financial information (such as your credit/debit card information or other applicable payment method, billing address, billing telephone number, date of birth, or other information). We store very little, if any, customer financial information and such financial information is typically stored by our third-party payment processors, but we may use this information under certain circumstances to create and to provide support related to your account and to communicate with you relating to customer support inquiries as well as other communications related to the Services. We encourage you to review the privacy policies of any third-party payment processors used in connection with and to contact them directly if you have questions relating to your data, including Personal Data, as it relates to such payments. We currently use Stripe to process debit and credit card payments and their data policies can be found here.
Usage, Location and Tracking Cookies.
We collect information on how the Site and Services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Site that you visit,the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
We may use and store information about your location (“Location Data”) when you visit the Site. We use this data to improve and customize our Site or Services. You can enable or disable location services when you use our Site and Services at any time by way of your device settings.
How We Use Personal Data
While Gather reserves the right to use your Personal Data for any legitimate business purpose as set forth in the California Consumer Privacy Act (the “CCPA”), we generally use Personal Data only to provide and maintain the Services and not for marketing purposes. Specifically, we use Personal Data:
to provide and maintain our services;
to notify you about changes to our services;
to allow you to participate in interactive features of our services when you choose to do so;
to provide customer support;
to improve our Site and Services
to monitor the usage of our Site and Services
to detect, prevent and address technical issues in connection with our Site and Services
How We Retain, Transfer, and Disclose Your Personal Data
Typically, if you use our Services, we retain Personal Data about you for as long as you have an open user account with us and will not retain it for more than twelve (12) months after you close your user account, unless a different policy is otherwise agreed upon in an executed agreement. Thereafter, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time than Personal Data, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
That said, we will process and disclose your Personal Data to the extent necessary to comply with our legal obligations, complete corporation transactions, resolve disputes, and enforce our legal agreements and policies as follows:
If the Company is involved in a merger, acquisition, or asset sale, we may disclose or transfer Personal Data for purposes consistent with that transaction.
Disclosure of Data
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
(i) To comply with a legal obligation
(ii) To protect and defend the rights or property of the Company
(iii) To prevent or investigate possible wrongdoing in connection with the Site or Services
(iv) To protect the personal safety of users of the Site or Services or the public
(v) To protect against legal liability
The security of your data is important to us, and we use industry standard methods for data encryption and key management to protect data transmitted over public networks and when stored on our systems. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, as no method of transmission over the internet or method of electronic storage is 100% secure.
Your Rights under the California Online Privacy Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.
In accordance with CalOPPA, we agree to the following:
Site users can visit our site anonymously
Site users are able to change their personal information (as defined by CalOPPA) by emailing us at [email protected]
Your Rights under the General Data Privacy Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), GDPR affords you certain rights. These include:
The right to access, delete, or update the information we have on you;
The right to have your information rectified if that information is incomplete or incorrect;
The right to object to our processing of your data;
The right to request that we restrict the processing of your data;
The right to request a copy of your personal data in machine-readable and commonly-used format;
The right to withdraw your consent at any time where we rely on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
Additionally, you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Your Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and ask us not to sell it. You may request what personal information we have about you. If you make this request, we will return to you:
(i) The categories of personal information (as defined by the CCPA) we have collected about you.
(ii) The categories of sources from which we collect your personal information.
(iii) The business or commercial purpose for collecting or selling your Personal Information.
(iv) The categories of third parties with whom we share personal information.
(v) The specific pieces of personal information we have collected about you.
(vi) A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
(vii) A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with. Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
Please note, if you ask us to delete your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function.
We will not discriminate against you under any circumstances for exercising your rights in connection with the CCPA. To exercise your California data protection rights described above, please send a request to [email protected].
Our Commitment to Children’s Privacy
At Gather we take children’s privacy very seriously. While the Services are designed for businesses and individuals over the age of 18, we recognize that the Gather platform may be used by educational institutions to create virtual spaces with events that include students under the age of 18 (each a “Child”). In such cases, the host institution is responsible for managing the Child data and collecting consents as required by law. Gather will never use Child personal data for its own purposes or to serve advertisements. Except as otherwise set forth in this section, Gather does not knowingly collect Personal Information from Children under the age of 16. If you are under 16, you should not use or attempt to use the Services or send any information about yourself to Gather. If we discover that we have directly collected information from a Child under the age of 16, we will take the appropriate measures to promptly remove that information from our Services.
If you believe that Gather may have directly collected Personal Information about a Child under the age of 16 please contact us at [email protected] to let us know. We’ll work with you to make sure that information is removed from our Site and Services, as applicable.